RETURN POLICY
To make your shopping easy our terms of return policy assists you when due to some unforeseen situation you are not happy with the product/item purchased. The following items of the return policy are applicable to resolve and improve the situation. Special care is taken for every purchase made to avoid the implementation of the following terms of the return policy. More than one check method is followed by our team before your product/item is/are dispatched to avoid unnecessary harassment and dissatisfaction to you.
Returns
· Our products can be returned within 7 days from the date of delivery to the customer. We will not be able to accept any returns or refund the amount post 7 days of the product being delivered to the customer.
· To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
· To complete your return, we require a receipt or proof of purchase.
· There are certain situations where only partial refunds are granted (if applicable)
· Any item not in its original condition is damaged or missing parts for reasons not due to any error at our end will not be accepted.
Cancellations
· Orders can only be canceled and fully refunded before your shipment has been dispatched. Please email us at info@ambrosiaorganicfarm.com with any questions or needed support. We will be unable to cancel orders once the order has been shipped.
Refunds
· Once we receive the product back at our unit and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then the refund will be processed.
· Refunds are processed in a maximum of 15 days.
· A refund cheque will be deposited in your bank account in case of Cash on Delivery orders.
· The cheque will be made in favor of the ‘Billing Name’ you used when placing the order. For prepaid orders through Net Banking, Debit Card, or Credit Card, the amount will be transferred back into the account/card.
Late or missing refunds
· If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
· Next contact your bank. There is often some processing time before the refund reflects in your account or credit/debit card.
· If you have done all of this and still have not received your refund yet, please contact us at info@ambrosiaorganicfarm.com
Sale Items
Refunds and returns are applicable only on regular-priced items; unfortunately, sale items cannot be returned or refunded.
Exchanges
· We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ambrosiaorganicfarm.com and send your item after a confirmation email from our team to SaladBaba, 325, Bokechi Aradi, Parra, Bardez – Goa 403510.
· The customer will be responsible for paying the shipping costs to return the items.
· Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
· If you are shipping an item or items over INR 10,000/-, you should consider using the trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SHIPPING POLICY
· Free shipping is included on all SaladBaba products across Goa.
. Our products will be ship out within 24hrs from order confirmation.
. After the order confirmation our goods will be deliver in 2 to 3 days.
· A minimum order value of INR 1000/- is required to be eligible for free shipping across India.
